Privacy Policy

01Information We Collect

We may collect the following categories of information:

Account Information

• Username
• Email address
• IP address
• Account activity related to the control panel

Billing Information

Payments are processed through third-party payment providers. We do not store full credit card numbers or sensitive payment credentials.

Service & Server Metadata

• Server name and configuration
• Resource usage (CPU, RAM, disk, bandwidth)
• Startup commands
• Panel activity logs

Security & Abuse Logs

• Login attempts
• IP addresses accessing services
• Basic diagnostic logs for uptime and abuse prevention

02Server Files & Content

All files uploaded to your servers remain your property. We do not routinely monitor server contents. However, we reserve the right to access server files, configurations, or logs when necessary to:

• Investigate abuse reports
• Enforce our Terms of Service
• Maintain system stability
• Respond to legal requests
• Perform maintenance or resolve technical issues

Access is limited to authorized personnel only.

03How We Use Information

We use collected information to:

• Provide, operate, and maintain hosting services
• Prevent fraud, abuse, and network attacks
• Respond to support requests
• Send service-related communications
• Comply with legal obligations

We do not sell or rent personal information to third parties.

04Logging & Monitoring

For operational and security purposes, we may log:

• Console output (temporary retention)
• IP addresses used to access the control panel
• Resource usage statistics
• Authentication attempts

Logs are retained only as long as reasonably necessary for operational, legal, or security purposes.

05Data Sharing

We may share limited information with:

• Payment processors (for billing transactions)
• Infrastructure providers (e.g., DDoS protection or network services)
• Law enforcement or government authorities when legally required

We do not share personal information for marketing purposes.

06Cookies & Authentication

Our control panel uses cookies and session tokens for authentication and functionality. These are necessary for account access and secure session management.

We do not use tracking cookies for advertising or cross-site behavioral tracking.

07Data Security

We implement reasonable technical and organizational measures to protect user information, including:

• Firewall protection
• Access controls
• Encrypted connections (HTTPS)
• Restricted administrative access

However, no system can be guaranteed 100% secure.

08Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

After service termination, account data may be retained for legal, accounting, or abuse-prevention purposes. Server data is deleted in accordance with our Terms of Service and server deletion policy. We do not back up server data — users are solely responsible for maintaining their own backups.

09Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information (subject to legal obligations)
• Close your account

Requests can be submitted through our official support channels.

10Children's Privacy

Triage VPS services are not intended for individuals under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal information from minors.

11Changes to This Policy

We may update this Privacy Policy at any time. Continued use of Triage VPS services after updates constitutes acceptance of the revised policy.

12Contact

If you have questions about this Privacy Policy or your personal data, please contact us through our official support channels.